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orders

download order form PDF

custom orders

Any of our papers colors, grounds or designs can be customized to your specification. A $50 setup and strike-off fee is added to all customized French American Wallpaper, LLC. patterns.

Additionally we can create custom papers and murals with your artwork or designs. Please contact us for pricing inquires.

wholesale orders

Please contact us for wholesale or high volume inquires.

shipping

Once you have placed an order, you will be notified by email when your item(s) has been shipped. If you have any questions, please contact us.

tax

All California orders will include the state's sales tax; otherwise US orders will be considered tax free. On international orders, French American, LLC. will not be in any way responsible, or held accountable, for customs charges, tariffs, duties and taxes imposed by any country on incoming or outgoing packages. These funds are the sole responsibility of the customer.

returns

All sales are final.

If you should receive damaged or incorrect merchandise, please contact us within 14 days of receipt to obtain instructions on how to return the damaged / incorrect item.

installation

French American always recommends professional installation of our wallpapers. If you live in the Los Angeles area contact us for installer referrals.

Advice for Paperhangers: Non-Woven Wallcovering

Prepare the Walls:

  • After preparing the walls line them with the appropriate grade of lining paper.
  • If high levels of alkaline are present in the walls this may affect foil papers. If in doubt prepare the walls with an alkaline resistant primer.

Paste:

  • We recommend using a traditional style, starch based, ready mixed tub paste for all wallcoverings.
  • PVA or PVC type adhesives are not suitable for our wallpaper as they may cause surface staining or adhesion problems.
  • Avoid squeezing paste out of the joints. Paste should not come into contact with the printed side of the paper.
  • THE WALLS SHOULD BE PASTED NOT THE WALLPAPER.
  • Use a felt roller for smoothing.

Hanging French American Wallpapers:

  • Only cut and hang one length at a time.
  • Check which way up the design is before hanging.
  • Do not crease the paper when folding lengths.
  • Trim tops and bottoms of lengths with paperhangers shears or a sharp knife and a straight edge.
  • Joints should be tightly butted and never overlap.
  • Dark coloured wallpaper may need the edges coloured with a slightly lighter shade of chalk or pastel to prevent white edges showing.
  • Where wallpaper rolls are numbered the hanging should be done in sequence.

Warning:

  • It is the responsibility of the customer to check that this wallpaper is correct.
  • Some wallpapers may be damaged by moisture on the surface.
  • Check all wallpapers within 14 days of delivery and contact French American immediately. We cannot accept responsibility for wallpaper damaged or incorrect paper that has been hung.

Advice for Paperhangers: Standard Wallcovering

Prepare the Walls:

  • After preparing the walls line them with the appropriate grade of lining paper.

Paste:

  • We recommend using a traditional style, starch based, ready mixed tub paste for all wallcoverings.
  • PVA or PVC type adhesives are not suitable for our wallpaper as they may cause surface staining or adhesion problems.
  • Edges should be well pasted to ensure neat joints, but avoid squeezing paste out of the joints.
  • Paste should not come into contact with the printed side of the paper.
  • Allow sufficient soaking time for the paper to become supple, under-soaking may create bubbling.
  • Use a felt roller for smoothing.

Hanging French American Wallpapers:

  • Only cut and hang one length at a time.
  • Check which way up the design is before hanging.
  • Do not crease the paper when folding lengths.
  • Trim tops and bottoms of lengths with paperhangers shears or a sharp knife and a straight edge.
  • Joints should be tightly butted and never overlap.
  • Where wallpaper rolls are numbered the hanging should be done in sequence.

Warning:

  • It is the responsibility of the customer to check that this wallpaper is correct.
  • Some wallpapers may be damaged by moisture on the surface.
  • Check all wallpapers within 14 days of delivery and contact French American immediately. We cannot accept responsibility for wallpaper damaged or incorrect paper that has been hung.

This information has been supplied in good faith but without guarantee and site conditions are beyond our control.